Alquiler, venta y pupilaje de autocaravanas, furgonetas y vehículos vivienda.

Van House Garage

Terms and Conditions

Disponible en: Español (Spanish)


  1. Minimum age, authorized drivers
    1.1 The renter and each of the drivers must be at least 25 years old and have a valid class B driving license with more than two years old or the corresponding national license. If you are not a resident of the EU, you must be in possession of an international driving license. Provide a photocopy of the driver’s license and ID as well as originals before delivery.
    1.2 If the corresponding driving license is not available at the time of delivery of the vehicle, it will be considered that the motorhome has not been picked up, therefore the relevant cancellation conditions will apply (see section 3.2).
  2. Prices and duration of the rental
    2.1 The rental prices and optional accessories are derived from the current landlord’s price list.
    2.2. The minimum rental is three days except in high season (Easter, July and August) which will be 7 days.
    2.3. The maximum mileage for rentals of 3 days is 800 km in total, for 4 days 1500 km, from 5 to 6 days of 2500 km. Excess mileage will be charged at a rate of € 0.25 / km. From 7 days, the mileage will be unlimited.
    2.4. The corresponding rental prices include: VAT, mileage as indicated in section 2.3, comprehensive insurance according to the corresponding insurance coverage (see section 9 below), 24-hour roadside assistance, as well as all the detailed extras.
    2.5. The rental period begins with the collection of the motorhome by the
    tenant in the Van House Garage establishment, located in the city of Soria, Pol. Ind. Valcorba, Ronda de la Fuente 37, Nave Nido 18, 42005, Soria and ends with the return of the vehicle in the same place.
    2.6. If the motorhome is returned after the agreed time has elapsed, € 29.00 per hour of delay will be computed in the first 8 hours. Unauthorized delays that exceed 8 hours will be penalized with a daily rate of triple the amount applied in the contract. In addition, the lessee will bear the expenses derived from the fact that another lessee asserts his rights against the lessor.
    2.7. As a general rule (unless previously agreed with the lessor), deliveries of vehicles will be made from Monday to Friday, from 4:00 p.m. to 8:00 p.m. and returns from Monday to Friday from 10:00 a.m. to 1:00 p.m. The schedules that appear in the contract are considered the agreed ones. On Saturdays and Sundays, deliveries and returns can only be made if a prior agreement has been reached.
    2.8. If the lessee wishes to extend the lease of the vehicle over the established dates, he must notify the lessor at least 3 days before the end of the contract. The eventual confirmation of the extension will be subject to the availability of the lessor, therefore the latter does not assume any prior commitment.
    2.9. The non-presentation of the tenant at the place of delivery, on the date indicated in the contract, will be considered a unilateral termination of the contract by the client, with a penalty of 100% of the reservation amount. It will also empower the lessor to dispose of the reserved vehicle, the lessee is not entitled to any type of compensation or compensation.
  3. Reservation and cancellation conditions
    3.1. At the time of confirmation of the reservation in writing by the landlord, a deposit of 30% of the total amount of the rent will be paid within a maximum period of 3 days. From this moment on, the reservation will be binding on both parties. In the event that the lessee does not meet this deadline, the reservation will no longer be binding on the lessor.
    3.2. In the event that the client cancels the binding reservation, the following cancellation fees will be applied to the advance:
    to. Up to 30 days before the start of the rental: 50% of the rental price.
    b. Between 30 and 16 days before the start of the rental: 80% of the rental price.
    c. Less than 16 days before or in case of not picking up the vehicle: 100% of the rental price.
  4. Payment terms, deposit
    4.1. The total amount of the contracted rental must be paid before departure, by cash or bank transfer.
    4.2. At the latest, at the time of picking up the vehicle, the lessee must pay the amount of € 800, by credit card, as a deposit and as a guarantee of the proper use and correct return of the vehicle.
    4.3. The deposit will be returned after the vehicle has been examined by a person in charge of the leasing company, who in case of damage due to misuse will determine the amount that the client must pay. This amount will be deducted from the deposit deposited, the tenant accepting the payment of the difference if the cost of the damage exceeds the value of the deposit. If it is not possible to assess the damage immediately, the landlord will have 15 days to return the deposit if applicable or claim the difference between it and the cost of the damage. In the event of a claim, the amount of the full insurance excess will also be deducted from the deposit.
    4.4. The lessee expressly agrees to pay the lessor:
    to. At the time of return of the vehicle, the amount of excess mileage for rentals of three to six days.
    b. In the event of stoppage or seizure of the vehicle solely and exclusively attributable to the lessee, the lessee will be responsible for the resulting damages, and all expenses will be borne by him, including repatriation and the loss of profit of the leasing company during the time it lasts. the unavailability of the vehicle (amount per day according to the current price list).
    c. The user is liable for any sanction or fine, judicial and extrajudicial expenses derived from any traffic offense or of any other kind that are directed against the rented motorhome during the term of this rental contract.
    d. The vehicle that is the subject of this contract has full-risk insurance with a deductible of € 800 per claim (does not include the personal effects of the lessee and those accompanying them). If there is a loss during the term of the lease, the lessee will bear said amount, which from now on authorizes may be compensated, where appropriate, with the posted deposit.
  5. Delivery and return of the vehicle
    The delivery and return of the vehicle will take place at the facilities of the leasing company, on previously agreed days and times.
    5.1. Before starting the trip, the lessee is obliged to allow enough time to receive the vehicle operating instructions given by the technical staff of the leasing company. Likewise, a delivery certificate will be prepared in which the state of the vehicle will be described and must be signed by both parties.
    5.2. When returning the vehicle, the lessee is obliged to carry out a final inspection of the motorhome together with the Employees of the leasing company. A return certificate will be drawn up, which must be signed by the landlord and the tenant.
    5.3. In the return of the vehicle at the end of the rental, in which the lessee is not present at the inspection of the same for reasons attributable to him, and damage to the vehicle is noted, the lessee accepts the valuation of the damages resulting from the inspection carried out by the technical staff of the leasing company.
    5.4. The vehicle will be delivered clean on the outside and inside and will be returned in the same conditions, otherwise the cleaning cost will be deducted from the deposit, which may range between € 30 and € 150.
    5.5. The vehicle will be returned in good hygienic conditions, with the toilet and wastewater tanks properly emptied. Otherwise, a fixed supplement of € 120 will be charged for cleaning.
    5.6. The motorhome is delivered with a full fuel tank and will be returned. Otherwise, the tenant will not be entitled to any type of compensation.
  6. Prohibited uses, maintenance and protection obligations
    6.1. The lessee undertakes to respect at all times the obligations and limitations described in the current Highway Code and undertakes to:
    Do not use the vehicle for any activity contrary to morals, laws and good customs. It is expressly forbidden to transport more numbers of people than allowed by Law, carry out races, transport goods or objects, whether or not they are allowed by our legislation, assign their use for onerous or lucrative title, as well as cover or remove the anagrams of the society. Do not drive the vehicle in inferior physical conditions motivated by the consumption of alcohol, drugs, fatigue or illness. Do not travel outside the road network or on any unsuitable terrain.
    6.2. The motorhome must be properly cared for and treated, as well as properly closed. The technical standards must be taken into account and the condition of the vehicle must be checked, especially the water and oil level, as well as the tire pressure.
    6.3. Smoking is strictly prohibited in vehicles. The lessee will assume the expenses derived from the ventilation or the elimination of the smell of tobacco, including the losses generated by the impossibility of renting the vehicle for some time due to this reason.
    6.4. Pets may be brought as long as the landlord has given his express authorization. Cleaning costs, derived from any breach, will be borne by the tenant.
  7. Behavior to follow in the event of an accident
    7.1. In case of accident, theft or theft of the vehicle, fire or damage caused by game animals, the lessee must immediately inform the police or competent authority and the lessor by calling the telephone number of the leasing company 0034 685 136 930 and sending a copy of the complaint to the landlord, within a maximum period of 12 hours from the moment the accident occurs, otherwise the insurance and coverage contracted will remain without effect.
    7.2. The responsibility of the fact will never be recognized or prejudged, except for the “Friendly Accident Declaration”. Immediately notify the authorities of the accident if the other party is at fault. The accident report must be delivered duly completed and signed at the latest at the time of returning the vehicle to the lessor.
    7.3. Even in accidents or damages without contrary, regardless of its severity, the tenant must notify the rental center within a maximum period of 12 hours, drawing up a detailed written report for the lessor along with a sketch.
    7.4. Never leave the vehicle without taking adequate measures to protect it. If necessary, contact the Roadside Assistance Company contracted with the Insurer.
    7.5. In the event of non-compliance by the lessee of any of these measures, if applicable, the lessor may claim from the lessee damages caused by the lessee’s negligence, including the loss of profits of the Leasing Company for the duration of the immobilization of the vehicle. .
  8. Repairs during the trip.
    8.1. Stop the vehicle as soon as possible when any warning light that indicates an anomaly in the vehicle’s operation lights up, and you should contact the lessor or the concerted Assistance Company.
    8.2. The lessee may order those repairs that are necessary to guarantee safety during the operation of the vehicle during the rental period and that do not exceed € 150. For this, it will only be necessary to have the approval of the landlord, who will assume the repair costs if the original invoices and the changed parts are delivered, provided that the tenant does not respond for the damage according to par. 9. Damages affecting tires are excluded from this rule.
  9. Responsibility of the tenant, full insurance
    9.1. According to the principles of all-risk insurance, in the event of comprehensive damages, the lessor will exempt the tenant from liability for material damage, with a deductible of € 800 per claim, which must be assumed by the tenant up to a limit of € 3000.
    9.2. The lessee, under no circumstances, will be exempted from their responsibilities, civil, administrative, criminal or of any kind that are the consequence of an accident or malicious behavior and that are not contemplated in the attached insurance policy that is delivered, which the lessee declares to know and accept.
    9.3. Likewise, the lessee must respond in case of malicious behavior in the following cases:
    to. If the tenant does not respect the regulations and the current traffic code of the country where he is driving.
    b. If the lessee or the driver, to whom the lessee has left the vehicle, flees in the event of an accident.
    c. If the damage is due to a use prohibited in par. 6.1. or to an infringement of the obligation established in sec. 6.2.
    d. If the lessee, contrary to the obligation established in section. 7, does not notify the police in the event of an accident or violates the obligations described in said section.
    and. If the damages have been caused by not taking into account the dimensions of the vehicle (height, width, length).
    F. If the damage is due to a breach of the provisions relating to the additional charge.
    g. If the damage has been caused by an unauthorized driver, to whom the lessee has left the motorhome.
    h. In case of loss of keys, the tenant will pay the fixed amount of € 250 for their replacement.
    i. In case of loss of documentation, the tenant will pay the fixed amount of € 200, which will be deducted from the deposit.
    9.4. The lessee will be liable for all expenses, fees, fines and penalties related to the use of the vehicle, which are claimed from the lessor, except if it is due to causes attributable to the latter.
    9.5. The lessee will achieve the same responsibility if the vehicle was retained or seized due to his fault, running in addition, with the expenses and the loss of profits of the lessor during the time that the vehicle is unavailable, applying for each day that the amount is retained or seized. per day, depending on the model and rates in force of the rental price of the vehicle.
  10. Liability of the lessor, prescription
    10.1. The lessor delivers the vehicle in perfect condition, having carried out all the checks and maintenance necessary for its proper functioning. It will not be responsible for mechanical failures or breakdowns due to normal deterioration of the same, nor is it responsible for expenses, delays or damages in any way produced, directly or indirectly as a consequence of such failures or breakdowns.
    10.2. The lessee shall not proceed to demand any compensation if, due to force majeure or fortuitous reasons or other than the lessor, the vehicle could not be delivered on the agreed day.
    10.3. In case of immobilization of the vehicle due to breakdown or accident, the lessor will pay the lessee the corresponding part of the rent that has not been enjoyed. For other expenses such as stays in a hotel or transportation of the insured to their home, the Insurance will be responsible up to the limits established in the General Conditions of the same. 10.4. The landlord does not assume any responsibility to the tenant, for the tenant’s car that is, as free parking, on the premises of the Van House Garage. during the rental period of the motorhome.
  11. Jurisdiction
    In the event of disputes arising from or related to the rental contract of the motorhome, it is agreed that the parties submit to the courts of SORIA.